Why 20dB Hearing
About Me
Free Hearing Aids Trial in Malaysia
Founded by audiologists Mok Yong Yaw and Lim Re Gal in the year 2002 in the bustling metropolis of Kuala Lumpur, 20dB has grown into a top-notch hearing healthcare group with 31 outlets and more than 70 experienced audiologists nationwide. The famous homegrown brand won the hearts of many by delivering high-quality services and hearing rehabilitation programs to customers. Thriving against fierce competition, 20dB Hearing’s winning advantages are: it has experienced audiologists in every outlet, offers adults and children diagnostic hearing tests, has nationwide support, provides free premium hearing aid take-home trial, and furnishes a product protection plan.
20dB is the first to be certified with QMS ISO9001:2015 in Malaysia and is a numerous award-winning company. At our hearing aid centre, we offer complimentary hearing screening and hearing aid trial for up to 20 days,terms & conditions apply. Our experienced audiologists in Malaysia will identify hearing loss and help you find the perfect hearing solution. We offer a wide range of hearing aids from leading manufacturers and provide personalized solutions tailored to your needs. Improved hearing can have a significant impact on your quality of life. Schedule your free hearing screening and hearing aid trial today.
Qualified Audiologists
In Malaysia, 20dB prides itself for having one or more qualified audiologists in each outlet. At 20dB, audiologists who have an average of five years’ experience are on hand to carry out diagnostic tests to evaluate if one actually has a hearing loss and, if so, to what degree. They would choose the right hearing instruments that fit he customer’s needs and also do hearing instruments fitting. For the follow-up sessions, 20dB audiologists will attentively listen to their customer sharing his or her new hearing experience and then, if necessary, fine-tune the hearing instruments until they work optimally for the user.
At 20dB, clients are meticulously diagnosed by professionally trained audiologists whereby systematic tests are carried out to precisely identify the nature of hearing problem including its cause, where possible, pinpoint the site of lesion, and measure the degree of hearing loss.
Nationwide Support
Most hearing service centres in Malaysia are not equipped to provide diagnostic hearing tests especially for infants and children.
Many people are not aware that even newborns may have some degree of hearing disability. It is thus important for infants to go through a hearing screening (now implemented at some hospitals in Malaysia). This is to ensure that any hearing defect is identified as soon as possible so that the infants can receive early intervention services that can make a huge difference to their communication and language development.
20dB provides nationwide support through its 29 outlets in Malaysia. Customers who travel or relocate can go to any 20dB outlet in Malaysia that is convenient for them to seek complimentary consultation and product service. They can even visit several 20dB outlets to get second or further opinions from different audiologists. After getting a hearing aid, customers are always welcomed back to the hearing centre to talk to the audiologists and be assessed of their hearing experience.
Hearing Aid Trial
To know if any hearing aid is right for a customer, 20dB’s free take-home trial allows him or her to try it out at home up to 20 days to experience if it makes any difference to one’s life. Customers can try the hearing aids with no risk and no obligation. If they are not happy with the results, they can return the products, pay nothing, and walk away.
20dB concedes that not everyone may find a hearing aid useful, though. Which is why, through the take-home trial program and speech test provided, customers are given a figure on how much the hearing aid can help so that they can gauge for themselves what they pay for is worth the money. In this connection, 20dB offers 30-day refund guarantee.
Hearing Aid Protection Plan
To give customers peace of mind, 20dB product protection plan covers their hearing product from, among the other unpredictable, accidental damages, loss, or theft. Customers can enjoy complimentary product repair and replacement for the first year and they can extend the plan up to three years. This plan is not found at other hearing service centres.
Earlab Support For hearing aid and hearing instrument repairs & servicing
At 20dB Hearing we provide speedy processing and repair services for hearing aids with own labs in the maintenance of your hearing aid to ensure that it is long-lasting. Our lab engineers are trained to the highest standard and have many years of experience in repairing multiple brands of hearing aids such as Unitron, Phonak, Siemens and ReSound.
Awards & Recognition
Quality Management System ISO 9001:2015 Certification
In Malaysia, 20dB prides itself for having one or more qualified audiologists in each outlet. At 20dB, audiologists who have an average of five years’ experience are on hand to carry out diagnostic tests to evaluate if one actually has a hearing loss and, if so, to what degree. They would choose the right hearing instruments that fit he customer’s needs and also do hearing instruments fitting. For the follow-up sessions, 20dB audiologists will attentively listen to their customer sharing his or her new hearing experience and then, if necessary, fine-tune the hearing instruments until they work optimally for the user.
At 20dB, clients are meticulously diagnosed by professionally trained audiologists whereby systematic tests are carried out to precisely identify the nature of hearing problem including its cause, where possible, pinpoint the site of lesion, and measure the degree of hearing loss.
The objective of establishing a Good Distribution Practice for Medical
In Malaysia, 20dB prides itself for having one or more qualified audiologists in each outlet. At 20dB, audiologists who have an average of five years’ experience are on hand to carry out diagnostic tests to evaluate if one actually has a hearing loss and, if so, to what degree. They would choose the right hearing instruments that fit he customer’s needs and also do hearing instruments fitting. For the follow-up sessions, 20dB audiologists will attentively listen to their customer sharing his or her new hearing experience and then, if necessary, fine-tune the hearing instruments until they work optimally for the user.
At 20dB, clients are meticulously diagnosed by professionally trained audiologists whereby systematic tests are carried out to precisely identify the nature of hearing problem including its cause, where possible, pinpoint the site of lesion, and measure the degree of hearing loss.
Asia Pacific Top Excellence Award 2013
In Malaysia, 20dB prides itself for having one or more qualified audiologists in each outlet. At 20dB, audiologists who have an average of five years’ experience are on hand to carry out diagnostic tests to evaluate if one actually has a hearing loss and, if so, to what degree. They would choose the right hearing instruments that fit he customer’s needs and also do hearing instruments fitting. For the follow-up sessions, 20dB audiologists will attentively listen to their customer sharing his or her new hearing experience and then, if necessary, fine-tune the hearing instruments until they work optimally for the user.
At 20dB, clients are meticulously diagnosed by professionally trained audiologists whereby systematic tests are carried out to precisely identify the nature of hearing problem including its cause, where possible, pinpoint the site of lesion, and measure the degree of hearing loss.
Sin Chew Business Excellence Awards 2013 & 2014
In Malaysia, 20dB prides itself for having one or more qualified audiologists in each outlet. At 20dB, audiologists who have an average of five years’ experience are on hand to carry out diagnostic tests to evaluate if one actually has a hearing loss and, if so, to what degree. They would choose the right hearing instruments that fit he customer’s needs and also do hearing instruments fitting. For the follow-up sessions, 20dB audiologists will attentively listen to their customer sharing his or her new hearing experience and then, if necessary, fine-tune the hearing instruments until they work optimally for the user.
At 20dB, clients are meticulously diagnosed by professionally trained audiologists whereby systematic tests are carried out to precisely identify the nature of hearing problem including its cause, where possible, pinpoint the site of lesion, and measure the degree of hearing loss.
Malaysia Health & Wellness Brand Awards 2017
In Malaysia, 20dB prides itself for having one or more qualified audiologists in each outlet. At 20dB, audiologists who have an average of five years’ experience are on hand to carry out diagnostic tests to evaluate if one actually has a hearing loss and, if so, to what degree. They would choose the right hearing instruments that fit he customer’s needs and also do hearing instruments fitting. For the follow-up sessions, 20dB audiologists will attentively listen to their customer sharing his or her new hearing experience and then, if necessary, fine-tune the hearing instruments until they work optimally for the user.
At 20dB, clients are meticulously diagnosed by professionally trained audiologists whereby systematic tests are carried out to precisely identify the nature of hearing problem including its cause, where possible, pinpoint the site of lesion, and measure the degree of hearing loss.
The Star Outstanding Business Awards (SOBA) 2021 in Best in Customer Service
In Malaysia, 20dB prides itself for having one or more qualified audiologists in each outlet. At 20dB, audiologists who have an average of five years’ experience are on hand to carry out diagnostic tests to evaluate if one actually has a hearing loss and, if so, to what degree. They would choose the right hearing instruments that fit he customer’s needs and also do hearing instruments fitting. For the follow-up sessions, 20dB audiologists will attentively listen to their customer sharing his or her new hearing experience and then, if necessary, fine-tune the hearing instruments until they work optimally for the user.
At 20dB, clients are meticulously diagnosed by professionally trained audiologists whereby systematic tests are carried out to precisely identify the nature of hearing problem including its cause, where possible, pinpoint the site of lesion, and measure the degree of hearing loss.
The Star Outstanding Business Awards (SOBA) 2022 in Best in CSR
In Malaysia, 20dB prides itself for having one or more qualified audiologists in each outlet. At 20dB, audiologists who have an average of five years’ experience are on hand to carry out diagnostic tests to evaluate if one actually has a hearing loss and, if so, to what degree. They would choose the right hearing instruments that fit he customer’s needs and also do hearing instruments fitting. For the follow-up sessions, 20dB audiologists will attentively listen to their customer sharing his or her new hearing experience and then, if necessary, fine-tune the hearing instruments until they work optimally for the user.
At 20dB, clients are meticulously diagnosed by professionally trained audiologists whereby systematic tests are carried out to precisely identify the nature of hearing problem including its cause, where possible, pinpoint the site of lesion, and measure the degree of hearing loss.
Our Happy Clients
